The General Terms and Conditions (hereinafter GTC) apply to all orders made by customers via the StavFashion online shop www.StavFashion.com, Untere Bahnhofstrasse 56, CH-8910 Affoltern am Albis.
2.1. The registration must be neat and true, otherwise the customer is not allowed to make a purchase at StavFashion.
2.2. The creation of several accounts and their use is prohibited.
3. CONCLUSION OF CONTRACT
3.1. If you are on our web site an order, you will receive a confirmation E-Mail. If it is in connection with your order should come to problems, we will contact you.
3.2. The acceptance of the order is not made before the dispatch of the goods, at which time also the conclusion of the contract takes place and the charge is made.
3.3. Once you have paid and your order is confirmed, you are unable to change your order, therefore please ensure that all details are correct before you confirm the order by clicking. Please note in particular that the changes to the delivery address specified by you after the task of the order are not possible any more.
3.4. All discounts by entering a promotion codes are granted will not be granted until the order is accepted, you will be shown on the invoice.
3.5. We reserve the right to refuse an order at any time. In particular, we reserve the right to make a purchase order for a legitimate reason to refuse, including without limitation, in the following cases:
The ordered product is not in stock.
We cannot obtain payment authorization.
The product description, including price or advertising, shows errors and / or. We suspect fraudulent events.
Should such a case occur, we will inform you about it. If payment has already been made, we will refund the amount immediately, but in any case within 14 days. Products are sold subject to their availability. The time difference between the delivery and acceptance of the order may result in a change in the inventory of certain products. If you order a product which is sold out before our acceptance of the order, we will notify you as soon as possible and will not charge you a purchase price for the sold out products.
3.6. In so far as it is within our sphere of influence, we will exercise all reasonable caution in order to keep the details of your order and payment secure, but we cannot accept any liability for the loss resulting from the fact that a Third party to access the data you provided in the ordering process unauthorized.
4. PRICE AND PAYMENT OPTIONS
4.1. We accept Visa, MasterCard, Paypal and Bank transfer.
4.2. If you paid with your credit card, the charge will be charged as soon as the goods have been sent to the delivery address. We will inform you of the transmission by e-mail.
4.3. All prices include VAT. If for any reason we are unable to ship your order, we will reimburse you the value of the goods not sent according to the chosen method of payment. All prices include shipping.
4.4. All holders of credit cards are subject to a validity check and authorization by the issuer of the card. If the issuer of your payment card refuses payment or for any reason fails to do so, you will be informed immediately upon the completion of your order.
4.5. When processing your request for goods or services, we may use your data for the purpose of preventing and detecting fraud. One of the purposes to which we can disclose your address and zip code is to review a fraud prevention program. When we disclose your data, they remain secure at all times. If you believe your data is inaccurate, you can correct it by the procedure described in our Privacy Statement.
6. PROVISION OF RETENTION OF RESERVATION RETURN RIGHTS
6.1. In the case of consumers, we reserve the right to ownership of the purchased item until the invoice has been paid in full. If you are an entrepreneur in the exercise of your commercial or independent professional activity, a legal person of public law or a public special fund, we retain title to the purchase item until all outstanding claims arising from the business relationship with the customer have been settled. The corresponding security rights are transferable to third parties.
6.2. You are only entitled to a right of set-off if your counterclaims are legally established or are undisputed or acknowledged by us. In addition, you have a right of retention only if and to the extent that your counterclaim is based on the same contractual relationship.
6.3. If the customer is in arrears against any payment obligations, all existing claims are immediately due.
7. SAFE ONLINE SHOPPING
7.1. We work with Visa, MasterCard, and Paypal to ensure a safer shopping experience with the online use of your credit card. Verified by Visa and MasterCard Secure Code are based on the same principles as chip and pin, by helping to protect your card against unauthorized use when shopping on the Internet.
7.2. If your bank or card issuer already participates in this program, you will have noticed that your last purchase with a participating dealer has been the Verified by Visa or MasterCard Secure Code website.
7.3. If your bank needs to implement this program, the following information will help you to understand its operation and the additional protection and benefits that the registration provides.
8.1. Returnable items can be returned to StavFashion within 14 days from date of invoice. The goods must be returned as new, unworn, unwashed and in their original condition including the label (s) and original packaging as well as the invoice. Also shoes must be returned in the unsealed original packaging. The original packaging of the shoes (shoe box) may not be used as a return package. The returns can be handed over to Swiss Post. The costs for the return are borne by the customer.
8.2. As soon as the goods have arrived in our warehouse, the restitution is initiated. The refund can be used up to 30 days after your package has been sent. Please note that all returns are received by post in our warehouse. Items must be returned to the following address:
Lower station street 56
8910 Affoltern am Albis.
8.3. The right to return is excluded for the following products:
– Underwear & Swimwear
– Articles from special actions (e.g., special sales)
If the above products are defective, incomplete or in bad condition, they can be returned.
9. PRODUCT INFORMATION
9.1. We have made every effort to present the colors of our products as real as possible. However, because the actual representation of the colors depends on your screen, we cannot guarantee that the image on your monitor correctly reproduces the colors of the product at delivery.
9.2. All sizes and dimensions are approximate values, although we make every effort to ensure that these are as accurate as possible. Subject to any other indication, all sizes refer to European sizes. For the sake of clarity, please look at the big table.
9.3. We make every reasonable prudence to ensure that all details, descriptions and prices of the products appearing on the site are correct at the time the respective information is entered into the system. We reserve the right to refuse orders if product information, including pricing and promotions, has been published incorrectly.
9.4. Prices are subject to change without notice. Prices include VAT. After you have placed an order and confirmed by us, the price will not be changed unless we find that the original price was wrong.
9.5. In this case we will inform you about the correct price and ask you if we should ship the product at the right price.
10. CONFIDENTIAL CONDUCT
10.1. We reserve the right to prosecute fraudulent behavior and to report a complaint.
10.2. Deceptive behavior involves: opening multiple accounts, incorrect or invalid contact details.