FREQUENTLY ASKED QUESTIONS

DO YOU ACCEPT TELEPHONE ORDERS?

No, we apologize for the inconvenience.

WHAT DOES IT MEAN IF THE ITEM I SEARCH FOR IS NOT ON THE WEBSITE?

If an item is no longer shown on the website, it is sold out. Most items will not be reordered.

WHEN WILL I RECEIVE MY ORDER?

We usually process your order the same day. Delivery takes 5 – 7 working days. Please note that our company does not work on holidays and delays can occur for this reason.

WHAT HAPPENS IF AN ITEM I ORDERED IS SOLD OUT?

Occasionally the high demand for an item exceeds our inventory. If an item you ordered is sold out, we will notify you by e-mail and remove this item from your order. Of course, you will only be charged for the items that will be sent to you.

WHEN WILL I RECEIVE MY ORDER?

As soon as your order is shipped, you will receive an e-mail confirming that the goods are on the way. Our warehouse team works around the clock, so you can get your e-mail during the day or at night.

I HAVE RECEIVED A DEFECTIVE PRODUCT

We would like all of our customers to receive high quality products. If you believe that any item you have received has problem, please notify us immediately by contacting Customer Service.

We strive to resolve all cases relating to a defective item as quickly as possible. In order to solve this problem, however, you must inform us immediately when discovering the error.

Please let us know as much details as possible regarding the order and the problem that is present with the article so that we can find an alternative for you.

DO YOU ACCEPT RETURNS?

Yes, The articles must be returned to us within 14 days in a proper condition and we guarantee a 100% refund. Refunds will be credited to your original method of payment.

Please note that no refund will be given if our team confirms that the clothes have been worn.

Shoes must be returned in the unsealed original packaging. The original packaging of the shoes (shoe box) may not be used as a return package. In such a case, the items will be returned to you and the postage charged.

It should also be noted that the goods can only be returned if the barcode label is still intact. Please do not remove the label.

Any purchased item must be returned to us by post. If you have any problems, please contact our customer service team.

REFUNDS

The refund can be used up to 30 days after your package has been sent. As soon as we have received your returned goods and your refund has been processed, you will receive a notification email from us.

Without shipping proof, we cannot refund you money in the event that the package is lost.

WHAT TYPE OF DATA WE COLLECT

StavFashion collects the data you provide to us or from which we become aware through youruse of our websites or your purchase in our stores. We receive and store data that you enter on our web pages or provide us in our branches or on another communication path. For example, you provide us with data when you sign up for our website or sign up, make a search, place goods in your shopping cart, pay for goods, participate in a survey, a contest or an advertisement,

Request our marketing material or communicate with Stavfashion’s customer service. As a result of these actions, you may provide us with personally identifiable information, such as your name, address, telephone number or e-mail address, or payment or personal preference for purchases and products. If you are applying for a job with us, please provide us with your name, address, telephone number or e-mail address, details of your professional experience, work certificates and other personal data with regard to your background and experience.

We also collect and store certain types of data about our interaction with our websites, services, and advertising, including your IP address, the type of your browser, and the operating system, clickstream, and weblog files you use , We may also receive data about you from other sources, for example, by providing you with special offers from selected third parties that we believe might be of interest to you, and may add this data to your data account.

FACEBOOK REMARKETING / RETARGETING

On our pages are integrated remarketing tags of the social network Facebook. When you visit our pages, the Remarketing tags will create a direct connection between your browser and the Facebook server. Facebook will be informed that you have visited our site with your IP address.
This allows Facebook to associate the visit of our pages with your user account. We can use this information to display our Facebook ads. We would like to point out that as a provider of the pages we do not receive any knowledge of the content of the transmitted data as well as their use by Facebook. For more information, see the facebook privacy policy at https://www.facebook.com/about/privacy/. If you do not want to receive data via Custom Audience, you can disable Custom Audiences here.

GOOGLE ANALYTICS AND GOOGLE REMARKETING

This offer uses Google Analytics, a web analytics service provided by Google, Inc.
Google Analytics uses so-called "cookies", text files that are stored on users' computers and which allow an analysis of the use of the website through them. The information generated by the cookie about the use of this website by the users is generally transferred to a Google server in the USA and stored there.
However, in the case of the activation of the IP anonymization on this website, the IP address of the users of Google is previously abridged within Member States of the European Union or in other Contracting States of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the US and abbreviated there.
IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate the use of the website by the users to compile reports on the website activities and to provide other services related to the website usage and the internet usage against the website operator.
The IP address provided by your browser as part of Google Analytics will not be merged with other Google data. Users can prevent the storage of cookies by setting their browser software accordingly; however, this offer warrants to users that in this case, you may not be able to fully utilize all the functions of this website. In addition, users may prevent Google's processing of the data (including your IP address) generated by the cookie and the use of the website (including your IP address) as well as the processing of this data by Google by using the browser plug-in available under the following link Download and install:
http://tools.google.com/dlpage/gaoptout?hl=en.

As an alternative to the browser add-on or within browsers on mobile devices, please click this link to prevent Google Analytics collection within this site in the future. An opt-out cookie is stored on your device. If you delete your cookies, you must click this link again.
Third parties, including Google, display ads on websites on the Internet. Third parties, including Google, use stored cookies to display ads based on previous visits of a user to this site.
Google will in no case associate your IP address with other Google data. Data collection and storage can be countered at any time with effect for the future. You can disable Google's use of cookies by setting your browser software by visiting the www.google.com/privacy/ads page and pressing the "opt-out" button. Alternatively, you can disable the use of third-party cookies by calling the network promotion initiative's disable page at www.networkadvertising.org/managing/opt_out.asp. For more information about Google's policies, please visit www.google.com/intl/en/privacy.
However, we would point out that in this case you may not be able to fully utilize all the functions of this website. By using this website, you agree to the processing of the data about you by Google in the manner and for the purposes set out above.

HOW STAVFASHION USES YOUR DATA

The data that we collect about you we use to provide you with our services, an outstanding shopping experience, the latest fashion trends in clothing and accessories and personal style news. If you are applying for a job with us, we use the data to evaluate your application and consider your possible employment with us. If you participate in a survey, a contest or a promotion, we will use the data you provide to improve our offer and to determine if you are eligible for a prize. We will not sell your personal data to third parties. We will not share your personal data with any third party affiliates or any affiliates that may wish to provide you with our own products or services, unless you have asked us to pass them on or approve your transfer.
If necessary, we will make your personal data available to third parties or companies affiliated with StavFashion to the extent necessary to complete a transaction or to carry out any other activity you wish to do.

We may provide your personal data to third parties or companies affiliated with StavFashion, with whom we have concluded contracts for the provision of services on our behalf. All companies acting on our behalf are contractually obliged to treat the data provided by us confidentially and to use it exclusively for the performance of the services ordered by us.
We may disclose personally identifiable information to our clients as permitted or required by applicable law, for example, in connection with a summons or similar court proceedings, or in requested reports against governmental (prosecution) authorities in the framework of a financial audit, Risk management documents or in connection with a business combination, a company purchase or a non-payment, as explained in more detail below. We may share your information to prevent fraud and other offenses and to exercise rights under the agreements between you and us.
We strive to inform you adequately about the way in which your data is used or passed on through our websites in order to provide you with the opportunity to make informed decisions regarding an interaction. Your personal data is collected and used by StavFashion in various ways:
Online transactions. When you shop through our website, we collect data about you. You can visit our websites without logging in, but if you want to add goods to your shopping cart, create a wish list or use other features featured on our website, you must provide us with certain data including your name, address, Telephone number and e-mail address, so that you can open an account with us. We will help you create a username and password to protect your account details. If you would like to apply online for a job with us, you must provide the required data about your background and experience.

SECURITY GUIDELINES

Our internal data security guidelines restrict the access to personal data of the customer to authorized employees and authorized contractors. Authorized employees and authorized contractors may only use the personal data of our customers for business purposes of StavFashion. Our employees are bound by the guidelines of StavFashion, which oblige them to treat the personal data of our customers confidentially. Disciplinary measures are initiated against employees who violate these regulations, which may lead to a termination.
We maintain physical, electronic and procedural security measures designed to protect the personal data of our customers. For example, we use firewalls, encryption techniques and / or authorization procedures to ensure the security of your visit to our website. The data of your payment will be handled according to the relevant security standards of the industry.
Unfortunately, it cannot be guaranteed that data transmission over the Internet is absolutely secure. Although we strive to protect your personal information, StavFashion cannot guarantee or guarantee the security of the data you transfer to us; you transfer data at your own risk. In the case of a breach of the confidentiality obligation or the security of your personal data, we will inform you, as far as necessary and possible, so that you can take appropriate protective measures. Unless otherwise stated, we may inform you in such cases of the e-mail address you provided when you registered on our website.

LINKS TO WEBSITES OF THIRD PARTIES AND WEBSITES CONTAINING OUR BRANDING

Our websites may contain certain links to third party websites. Please note, however, that StavFashion is not responsible for the privacy practices of these other sites and their practices, nor does it have control over them. This privacy statement applies solely to personal data collected by StavFashion.

Send us an email

info@stavfashion.com

SOCIAL NETWORKS